I wonder how in this day and age people with disABILITIES still have to fight for the normal service that people without health concerns or physical conditions don’t. I was shocked and saddened to read about a woman who is deaf was denied service from the drive through at her local Steak and Shake. I read about this story from Lori and am still incensed today.
Karen who blogs about her life as a deaf wife and mother to three deaf and hard of hearing children posted about her experience at Steak and Shake when she tried to order two milkshakes at an empty drive through. What she encountered is unbelievable but true.
She bypassed the speakers as she normally does, went to the window and honked her horn. When an employee came to the window Karen explained that she can’t hear and can’t use the speaker. She then went ahead and ordered her two shakes. The employee told her to drive around and use the speaker. Again she explained about being not being able to hear to use the speaker. She even mentioned the Americans With Disabilities Act.
But that employee wouldn’t budge. Rules are rules and she had to order from the speaker. It didn’t matter that she told him about her problems with hearing, that she was right there to place her order, and that she even has a law to back her up. That employee became angry and rude. Even after telling him she is deaf and showing him her hearing aids (which she did not have to do, he closed the drive through window on her. Not only that he threated to call the police on her because another car had pulled up behind hers while she was attempting to get service that she is entitled to.
The ADA isn’t a law that provides people with disabilities “extras” as some people believe. It is a law that attempts to even the playing field. I am disABLED and don’t want pity or something for nothing. But I do expect to be able to use a restroom when I’m using my scooter. I expect to be able to get into the courthouse, my daughter’s school, my church, a chain restaurant, etc.
You see people with disABILITIES just want to live their lives. We have enough problems with our health, with taking care of ourselves, with taking care of our children. We have enough obstacles. Don’t put any more in front of us.