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Brighten Up My Doctor Appointment

Posted by Connie on Thursday, June 9th, 2011 at 12:03 am and is filed under Advocacy.
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I’d love for the medical profession to take note – there are ways to brighten up my doctor appointment! Since I have many doctor’s appointments, I’ve seen lots of doctors’ offices and met many staff members. Some visits are pleasant, some are awful and some are actually fun.

Tips To Brighten Up A Doctor Appointment

  1. The receptionist should say hello to me when I sign in (or nod to me if she/he is busy on the phone or with another patient) A smile just makes you feel welcomed.
  2. Have current magazines in the waiting room. Include subscriptions to various types. It’s not fun to sit there for an hour or two with a golf magazine from 1999.
  3. Be sure that the waiting room has comfortable chairs. Lots of people going to a doctor’s office, don’t feel well. Don’t add to their discomfort with hard or sagging chairs.
  4. Staff should wear name tags and introduce themselves. It feels awkward to tell an unnamed person that I have hemorrhoids.
  5. Nurses and medical technicians should wear neat and clean medical scrubs. I always wonder if someone remembered to wash their hands if their clothes look dirty.
  6. Ask me how I’d like to be addressed. Don’t assume I feel comfortable being called by my first name. (I do, but a lot of older people don’t.)
  7. Have some reading material in the medical office (read #2). Most of the time, you’re going to be waiting a while for the doctor to come in after you’ve seen the nurse or medical technician.
  8. Don’t act like you’re in a rush, even if you are. Please give me the time I deserve in your office. I may have questions or  problems that I need to talk to you about, Doctor. It may take me a while to warm up to you.
  9. If  you’re going to explain something complex to me about a prescription or a treatment, provide me with something in writing so I’ll remember it. Be sure I can understand your writing, or better yet, have printed copies ready.

Now I don’t expect every doctor’s office to do everyone of these things, but it sure would make me and other patients happier. Consider your patients’ comfort and be respectful. I bet you’ll have more referrals. Oh and I’d love it if the staff wore the same color or same theme scrubs on specific days. That makes me smile like a kid who gets a sticker after a shot.

This is a sponsored post. All opinions are my own.

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1 comment

  1. Very informative tips, patient should always be treated with personal care and giving respect is important.

    comment by Plastic Surgery — July 18, 2011 @ 1:27 am

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